PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING OUR WEBSITE OR SERVICES.
Introduction and Agreement
1.1. Welcome to Dads’ Consultancy (“we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your use of our website located at [Your Website Address] (“Website”) and the consultancy services (“Services”) we provide.
1.2. By accessing our Website or engaging our Services, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy [Link to Privacy Policy], which is incorporated herein by reference.
1.3. If you do not agree with any part of these Terms, you must not use our Website or Services.
1.4. We reserve the right to amend these Terms from time to time. The latest version will be posted on our Website with the “Last Updated” date. Your continued use of the Website or Services after changes are posted constitutes your acceptance of the amended Terms.
2. Our Services
2.1. Dads’ Consultancy provides non-legal consultancy, support, and guidance services primarily aimed at fathers navigating the child arrangements process within the family court system in England and Wales. Our services draw upon experience and principles related to social work and the family court system. 2.2.
Geographical Limitation: Our Services are intended solely for clients residing in and dealing with matters within the legal jurisdiction of England and Wales. We do not offer or advertise services outside this jurisdiction.
2.3. Important Disclaimers – Not Legal Advice:
a) Dads’ Consultancy is NOT a law firm regulated by the Solicitors Regulation Authority (SRA) or the Bar Standards Board (BSB).
b) We DO NOT provide legal advice, legal representation, or legal services. Our services do not establish a solicitor-client relationship.
c) Any information, guidance, support, or documentation assistance provided is for informational and support purposes only, based on our specific expertise, and should NOT be considered a substitute for independent legal advice from a qualified solicitor or barrister.
d) Clients engaging our Services, particularly those self-representing, remain fully responsible for their own case management, legal decisions, adherence to court rules and deadlines, and the accuracy and submission of all court documents.
e) We offer no guarantee regarding the outcome of any court application, mediation process, or legal proceedings.
3. Client Obligations
3.1. You must be at least 18 years old to use our Website and Services.
3.2. You agree to provide accurate, truthful, and complete information when registering, booking consultations, making payments, and engaging with our Services.
3.3. You agree to cooperate reasonably with us to enable the effective provision of the Services.
3.4. You acknowledge and accept the scope and limitations of our Services as outlined in Clause 2.
4. Fees, Payment, and Refunds
4.1. Fees for our Services (e.g., fixed fee packages) are as stated on our Website or as otherwise agreed in writing.
4.2. Payment is typically required in advance of the Service being provided unless otherwise specified.
4.3. We use secure third-party payment processors (e.g., PayPal, Clearpay) to handle transactions. We do not store your full payment card details. Your use of these payment processors is subject to their respective terms and conditions and privacy policies.
4.4. Your Right to Cancel & Refund Policy
4.4.1. You have the right to cancel your agreement for our Services within 14 calendar days from the date of your initial payment or the date you formally engage our Services, whichever is sooner (the “Cancellation Period”).
4.4.2. To exercise your right to cancel, you must inform us of your decision in writing (e.g., by email, text message or via our website contact form) before the Cancellation Period expires. Please state clearly that you wish to cancel.
4.4.3. If you cancel within the 14-day Cancellation Period:
a) If no services have been delivered at your request prior to your cancellation, you will receive a full refund of any fees paid.
b) If you requested and we have commenced or completed delivering any part of the Services before you exercise your right to cancel, an amount will be deducted from your refund to cover the value of the Services already provided. This amount will be calculated based on the full standard price of the individual services delivered, as itemised and priced on our website or in your service agreement.
4.4.4. Representative Example of Refund Calculation: If you paid a total fee of £1,000 for a package of services and you cancel within the 14-day Cancellation Period after we have delivered services that are itemised at a full standard price of £400, your refund entitlement would be £600 (calculated as £1,000 – £400).
4.4.5. Refunds will be processed to your original payment method within 7 days of us confirming your cancellation and refund amount.
4.4.6. After the 14-Day Cancellation Period: Once the 14-day Cancellation Period has passed, refunds are generally not provided as our services involve dedicated time and resources. Any refunds considered after this period will be solely at our discretion, typically only in exceptional circumstances where services have not been delivered as agreed, and will take into account the work already undertaken or resources allocated. Please contact us to discuss any concerns.
5. Confidentiality
5.1. We are committed to maintaining the confidentiality of the information you share with us during consultations and service provision, in accordance with our Privacy Policy.
5.2. Please note that confidentiality is subject to certain legal and ethical limitations. We may be required to disclose information if legally compelled to do so, or if we have a professional or legal duty to report concerns regarding the risk of serious harm to a child or vulnerable adult (safeguarding).
6. Website Use
6.1. You agree to use the Website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else’s use and enjoyment of the Website.
6.2. Prohibited behaviour includes harassing or causing distress or inconvenience to any person, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within the Website.
6.3. You must not misuse the Website by knowingly introducing viruses, trojans, worms, logic bombs, or other material that is malicious or technologically harmful.
7.1. All content included on the Website, such as text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of Dads’ Consultancy or its content suppliers and is protected by UK and international copyright laws.
7.2. You may not systematically extract or re-utilise parts of the contents of the Website without our express written consent. You may not create and/or publish your own database that features substantial parts of this Website without our express written consent.
8.1. Our Website may contain links to third-party websites or services (e.g., payment processors, advertising partners like Google and Facebook, communication tools like WhatsApp) that are not owned or controlled by Dads’ Consultancy.
8.2. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services. We advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.
9.1. We process information about you in accordance with our Privacy Policy. By using our Website and Services, you consent to such processing and you warrant that all data provided by you is accurate.
10.1. Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
10.2. Subject to Clause 10.1, we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, loss of business, interruption to business, loss of business opportunity, or any indirect or consequential loss arising under or in connection with the provision of our Services or your use of the Website.
10.3. Subject to Clause 10.1, our total liability to you for all other losses arising under or in connection with the provision of our Services or your use of the Website, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total fees paid by you for the specific Service giving rise to the claim.
10.4. We shall not be liable for any loss or damage resulting from your reliance on any information or guidance provided as part of the Services, given that such information does not constitute legal advice (as per Clause 2.3).
11.1. You agree to indemnify, defend, and hold harmless Dads’ Consultancy, its directors, officers, employees, consultants, agents, and affiliates, from any and all third-party claims, liability, damages, and/or costs (including, but not limited to, reasonable legal fees) arising from your use of our Website or Services, your breach of these Terms, or your infringement of any intellectual property or other right of any person or entity.
12.1. We may terminate or suspend your access to our Services or Website immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms.
12.2. You may terminate your engagement of our Services by providing us with written notice. Termination may be subject to completion of any agreed work packages or notice periods, and clauses relating to payment, confidentiality, liability, and intellectual property shall survive termination.
13. Governing Law and Jurisdiction
13.1. These Terms, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), shall be governed by and construed in accordance with the law of England and Wales.
13.2. You agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation.
14.1. We encourage you to contact us directly in the first instance to resolve any complaint or dispute informally. Please contact us at info@dadsconsultancy.co.uk.
15. General Provisions
15.1. Entire Agreement: These Terms and any document expressly referred to in them (like the Privacy Policy) constitute the entire agreement between you and us and supersede any prior agreements, promises, assurances, warranties, representations, and understandings between us, whether written or oral, relating to its subject matter.
15.2. Severability: If any provision of these Terms is found by any court or administrative body of competent jurisdiction to be invalid, unenforceable, or illegal, the other provisions shall remain in force.
15.3. Waiver: A waiver of any right or remedy under these Terms or by law is only effective if given in writing and shall not be deemed a waiver of any subsequent breach or default.
15.4. Notices: Any notice given under these Terms shall be in writing and sent to the contact details provided in Clause 16.
If you have any questions about these Terms and Conditions, please contact us:
Dads’ Consultancy Email: info@dadsconsultancy.co.uk Phone: 0333 339 2638
